Over the last few years, I have seen some of my favourite places close. This week The Parrot, my favourite bar in Naples, Florida, where I lived for two years was closed as the new landlord wanted to make the venue more upscale. Covid finished Ye Olde Waffle House on Franklin Street in Chapel Hill where I would regularly go for breakfast. Over the years, other favorite places have succumbed to landlord’s greediness, to developers plans, and so on.
The problem is not just that these amazing, authentic venues close, which is bad enough in and of itself. What comes after is even worse; an anodyne, generic, Instagram ready, boring venue with zero personality, with zero charisma, with zero vibes, overrated and overpriced.
What made these places special to begin with was not a specific décor (although that added character), or a basic but tasty menu, or as bob Seger would say Old Time Rock and Roll, it was, of course, the people, the staff. You made connections and eventually relationships just by going to the same place all the time. When you replace all that with a desire for profit, your employees are more concerned with results and policy than with getting to know you and serving you from the heart.
The result is a place that transmits no emotion, staff that has a limited range of interactions because they have been trained with a “corporate” mentality as opposed to a hospitality mentality. You see, when your only metric is profit, you lose humanity. Unfortunately, we are seeing the victory of greed, but at what price? The loss of community.